Why Middle Managers Make or Break the Operation
Sous chefs, kitchen managers, and supervisors determine whether systems actually work day to day.
Owners and GMs set direction.
Front-line staff execute tasks.
But middle managers make the whole thing work — or not.
Sous chefs.
Kitchen managers.
Shift leads.
Supervisors.
They translate vision into reality.
When Middle Management Struggles
standards get applied inconsistently
communication breaks down
accountability feels personal
training gets skipped
leadership messages get diluted
When Middle Management Is Strong
expectations stay clear
standards are enforced fairly
problems get caught early
teams feel supported
leadership feels aligned
These leaders are your force multipliers.
Final Thought
If your operation feels inconsistent, look at the middle — not the bottom.
